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Singapore · Technology

Singapore government email fully restored after Microsoft global outage lasting over 24 hours

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Singapore's Government Technology Agency said the government's Microsoft Outlook service was fully restored from 11 p.m. on Nov. 13, ending a global outage that lasted more than 24 hours and hit government agencies, banks and universities.

Singapore's Government Technology Agency (GovTech) announced on Nov. 14 that the Singapore government's Microsoft Outlook service has been fully restored since 11 p.m. on Nov. 13, ending a global outage that lasted more than 24 hours.

The outage affected a number of Singapore government agencies, including the tax authority, the land authority, SingHealth, the police force and the immigration authority, as well as local banks such as DBS, UOB and Maybank and several universities. Core banking services were unaffected throughout.

Data from Downdetector in Singapore showed Outlook outage reports peaked at 1,135 at 9:30 a.m. on Nov. 13 and had fallen to 347 by 8:45 p.m. that evening.

Microsoft: not a cyberattack, not AI-related

Microsoft said the incident stemmed from an issue introduced by an earlier network capacity upgrade that surfaced after a later network change. The company has ruled out a cyberattack and AI factors, apologised for the disruption and promised a full incident report once its internal review is complete.

(File photo: Marina Bay, Singapore. Photo: Siemens)

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